Having trouble with an analysis, a purchase, or a video that won't upload? Email us and a real person will reply, usually within two working days.
When you write, it helps to include your phone model, whether you're on iOS or Android, and what you were doing when the problem happened. If it's about a purchase, mention the email on your App Store or Google Play account so we can find the receipt.
Refunds for the one-time premium unlock are handled by Apple and Google through their standard refund pages; we can point you to the right one.